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02.22.2023

After 03 years of implementing IS0 9001 and our Quality Policy, 2023 began with a new visit by DQS auditors, William Carlos and José Antônio Correia Santos, for the first Recertification Audit.

There were practically two and a half days of auditing, analyzing and verifying more than 100 standard requirements in processes related to the Quality Management System - QMS, Board, Machinery, Maintenance, Human Resources, Commercial, Classification, Tax, Inventory and Purchasing.

 

At the end of the audit, the lead auditor recommended our certification without any type of Non-Conformity, and also pointed out 19 strengths in relation to the requirements of the Standard.

 

01. Identification label on all Big Bags

02. Robust people management including the family

03. Increase in General Climate Satisfaction from 84% to 90%

04. Separation of third parties and temporary workers in the Climate Survey, enabling a more assertive result

05. All improvements suggested in the previous audit by DQS were addressed and implemented

06. Decline in the number of customer complaints in the last 3 years

07. Implementation of the Job and Salary Plan

08. Beginning of loading dock coverage

09. Adaptation to LGPD

10. Automation in the customer invoice collection system by the SKG system

11. Start of replacement of the oldest forklift fleet

12. Exclusive room for electrical maintenance and test bench structure and equipment

13. Possibility of working in a “cascade” on the electronics and tables of line 01

14. Construction and inauguration of the new cafeteria and training room

15. Improved sector lighting

16. Integration of bagging with the SKG system

17. Ergonomic suitability with NR 17 report and lifelines

18. Implementation of improvements in changing the layout of ships 1 and 2, and the use of self-lifting big bags with space optimization

19. Improved analysis of risks and opportunities with criticality radar in the Business Plan

 

This is a result of the commitment of each of our employees, because without the work of each one, none of this would be possible.

 

However, as part of the Continuous Improvement process, the audit also showed 10 improvement points. And it is with these reference bases that we will work to continue evolving until the next audit.